TOURS
All Rohrbaugh Tours are taken in a modern, air-coditioned, lavatory equipped motorcoach. Each Rohrbaugh chauffeur has been professionally trained to Rohrbaugh's standards, and has met the Department of Transportation requirements for certification.
Rohrbaugh's safety programs is among the most stringent in the industry. Mechanical inspections are routinely carried out, a preventative maintenance program is closely followed and mechanical repairs are promptly and thoroughly accomplished.
Even with our strict maintenance program, problems occur. We regret the inconvenience these may cause and assure you that our chauffeurs are trained to take care of problems as efficiently as time and resources allow.
Motorcoach companies are now required by the majority of hotels, restaurants and attractions, to state the number of reservations and to pay the deposits required by thirty ( 30 ) days, or more, prior to the trip.
If we do not have enough confirmed reservations and deposits by this time, we must consider cancelling the trip. This is an extremely difficult decision for us to make knowing it will incovenience our clients.
Because of this need to make deposits and reservations in your behalf, WE MUST RECEIVE YOUR RESERVATION AND DEPOSIT AS SOON AS POSSIBLE, WITH FULL PAYMENT AT LEAST THIRTY ( 30 ) DAYS PRIOR TO DEPARTURE.
No reservation is confirmed until a deposit is received. DEPOSITS ARE REQUIRED WITHIN SEVEN ( 7 ) DAYS OF MAKING THE RESERVATION.
Due to the increasingly strict deposit policies from hotels and restaurants, we must levy deposits based on the needs of each tour. Final payment deadlines may occassionaly need to be altered in accordance with the policies of the properties we are working with.
FULL PAYMENT is due in our office no later than ( 30 ) days prior to trip departure. You will not receieve billing for monies due. Please include name, address, phone number, date of trip and tour number on all payments or correspondence.
Payment is acceptable by cash, money order, certified check, personal check, VISA, DISCOVER or MASTER CARD. Personal cheks will be accepted up to ( 30 ) days before departure. After that, one of the other stated methods of payment is required.
If you must cancel your reservation for any of our tours, the following policy will be adhered to:
DAY TRIPS:
OVERNIGHT TRIPS:
*** Days counted are calendar days, dating from the day we receive notice the customer is cancelling.
CANCELLATION OF A TOUR BY RORHBAUGH'S WILL ALWAYS RESULT IN A FULL REFUND TO YOU
TOUR AND LUGGAGE PROTECTION PLANS
For a nominal cost you can book your ROHRBAUGH'S TOURS vacation without worrying about last minute changes in plans due to illness, injury or death within the immediate family. ALL OF YOUR TOUR PAYMENT WILL BE REFUNDED TO YOU! Proof of reason for cancelling will be required. Coverage for the Tour Protection Plan must be paid along with your deposit and completed enrollment form. Tour Protection is available on ROHRBAUGH'S Motorcoach land packages only. (Consider Tour Protection)
Under the same plan, you can protect your luggage against theft, loss or damage.
We strongly recommend that you subscribe to these protective services. These are optional, non-transferrable, non-refundable protection plans that must be paid at the time the deposit is made.
All overnight tour packages include luggage handling fees based on one bag per person for tours up to thirteen ( 13 ) nights, and two bags per person for tours of fourteen ( 14 ) nights or more.
Carry-on luggage is limited to one bag per person with all responsibility for loading, moving and security of such carry-on bag being the clients.
CELL PHONE ETIQUETTE ON MOTORCOACH TOURS
Seating on all tours will be on an assigned basis, with your choice to be made when you make your reservation. Your tour deposit must be received in order to hold your seat selection. Deposits are due to be receieved in our office within seven ( 7 ) days of the reservation.
There will be no seat changing on tours of less than four ( 4 ) days.
Single : |
One person per room, one bed |
Double : |
Two adults per room, one double bed |
Twin : |
Two adults per room, two beds |
Triple : * |
Three adults per room, two double beds or one double
bed and one cot may be requested but there is an additional charge. |
Quad : * |
Four adults per room, two double beds |
* Triples and Quads are not available at all hotels
Please note that we observe a NO SMOKING policy on our motorcoaches during tours. Coffee breaks, smoking breaks, and rest stops are conveniently provided for the comfort of all passengers.
There is to be no consumption of alcoholic beverages on the coach at any time.
Tipping of chauffeurs and escorts is a personal option of each passenger. If you feel, at the end of the tour, that this would be a desired way to show your gratitude for services you are completely satisfied with, please feel free to do so on an individual basis. Suggested guidelines - $2-$2.50 per person per day for Tour Escort and $2-$2.50 per person per day for Chauffeur.
Gratuities for services recieved from bellmen, busboys, doormen, etc. as part of your tour package, have already been included in the tour price.
Gratuities for maid service are not included in your tour price. If you wish to show thanks for the maid service provided, it is your personal option.
For tours requiring a border crossing, either out of the United States of back into the Country, you are required to carry proof of citizenship. You must be prepared with an approved I.D. A drivers license is not acceptable. You must provide either a birth certificate (must be original certified copy with raised seal) along with photo identification or a valid passport or a valid visa/green card.
In the event a border enforcement officer requests I.D. and you do not provide proper documents, you may be refused entry and possibly detained.
Automobie parking is provided at several departure points in Baltimore and Carroll County. Although we have tried to provide convenient locations, and reasonable protection of property, neither Bill Rorhbaugh's Charter Service, Inc. or any of the parking facilities can, or will, assume responsibility for any loss or damage that may occur. Neither will any party assume responsibility or liability for personal injuries occurring during the time you are arriving, waiting at, or departing from such parking facility.
Current regular parking locations are:
For groups of ten or more it may be possible to arrange pick-ups at other locations.
We will arrange all departures so there is the least waiting and incovenience to our travelers.
Itineraries are available in advance for most overnight tours. However, they remain tentative and subject to change as deemed necessary. We cannot be responsible for last minute adjustments, but we will always strive to match, or better, the quality of services when changes occur.
Due to tight scheduling, and out of respect for those sites and attractions serving us during a tour, we cannot wait past our deadlines for latecomers. Please be at your designated pick-up point ten ( 10 ) minutes before departure, and return promptly to each appointed location throughout the tour, Bill Rohrbaugh's Charter Service, Inc. cannot be responsible for persons left behind due to being late.
Join the others who carry the VIP card of Rohrbaugh's Travel Club. Proudly carry your personalized Travel Card and recieve discounts on each tour you take, except no discount on tours under $25.00
| Low Fees: | $20.00 for 1 year |
| $37.00 for 2 years | |
| $55.00 for 3 years |
We will be happy to book your group into any of our Company Tours. Earn discounts! One FREE PASSAGE for every 20 seats booked, plus a discount on each reservation over 20!
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ROHRBAUGH'S reserves the right to alter or change the itinerary and are not responsible for show/star/attraction changes.
ROHRBAUGH'S in anticipating bookings for any tour, clearly stipulate that they are not liable for the faults or defaults of all companies and persons that may be used in carrying out the tour services; also for accidents, baggage losses, strikes, political unrest, riots and acts of God and war.
ROHRBAUGH'S act soley in the capacity of agent on behalf of tour patrons in arranging transportation, lodging, sightseeing, and other tour services, and as such, is not responsible for damage, loss, delay, injury, or accident dure to any act or omission on the part of any company or person engaged in providing lodging, sightseeing, entertainment, transportation, or other services which are part of the tours.
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BILL ROHRBAUGH'S CHARTER SERVICE, INC. reserves the right to make changes in this policy as deemed necessary by industry fluctuations of codes, policies, price, regulations and other factors.